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#INSTALLER TOOLBOX CODE VIVINT HOW TO#
#INSTALLER TOOLBOX CODE VIVINT SOFTWARE#

When applying the tips, follow them in the same order as I mentioned here to get the best results. You don’t have to do anything other than wait for some time and try again.

If the fixes above don’t help, the panel’s signal might be the culprit. If your Vivint door lock is malfunctioning (not responding to remote commands), the panel’s signal may be weak at that time. Next, check if your Vivint door lock is working properly now. Release the Lock button to complete the recalibration.Your lock will start locking and unlocking itself.While still holding the Lock button, re-insert your battery pack into its compartment.Press and hold the Lock button on the exterior part of the lock (the keypad).If you don’t hear a beep, there is no power in the lock. You can do this by pressing and holding any button on the exterior part of the lock. Now, you need to ensure that all the power in your lock is drained.Open your door and leave it open until you complete the remaining steps.Go inside your home and close the door.Don’t worry, your lock will not disconnect from the Vivint hub if you recalibrate it.įollow these steps to recalibrate your Vivint Door Lock: If your Vivint panel is not showing the current status of your door lock, or the deadbolt doesn’t extend properly when you lock your door, recalibrating the lock might help. If it doesn’t respond, move on to the next tip. Once you’ve re-added the lock to the Vivint Smart hub, try operating the lock again. The hub will notify you that the lock has been added and ask you to name the device.Press this button to pair your Vivint Door Lock with the Smart Hub.Remove the cover of your lock again to reveal the A button.Then choose Z-Wave and tap on Add Node.Input the 4-digit code that was displayed on the Site Manager after you unlocked the Installer Toolbox.Click on the Menu icon on the home screen of the hub.Re-adding the Lock to the Vivint Smart Hub: Release the Program button after the red light appears.You should hear a beep and see a red light blink from the lock. Keep holding the Program button for 30 seconds after inserting the battery pack.While still holding the Program button, re-insert the battery pack into its compartment.

#INSTALLER TOOLBOX CODE VIVINT HOW TO#

Here’s how to factory reset your Vivint Door Lock: The hub should inform you now that the operation is complete.Īfter deleting your lock from the Vivint Smart Hub, the next step is to factory reset the lock.This will delete your door lock from the Vivint Smart Hub. Then press the A button you see inside the lock. Now, detach the cover of your lock from the lock.You’ll be asked to click on the button on the node.

#INSTALLER TOOLBOX CODE VIVINT SOFTWARE#

Click on the Menu icon (3 dots) on the home screen and select Software Version.

Disarm your Smart Hub and enter your PIN.

A 4-digit code will appear on your Site Manager (you’ll need this code when re-adding the lock to your panel).

From the Site Manager, click on the three-dot icon on the right side of the units to access the options.

Enter your login details to access the Site Manager.

Tap the navigation bar (it looks like three horizontal lines) on the top left-hand corner.

Deleting the Lock from the Vivint Smart Hub: The guide below will show you how to delete the Vivint door lock from the hub, factory reset it, and re-add it to the hub. Then re-add the lock to the hub after factory resetting it. To resolve this issue, you’ll need to delete the lock from the Vivint hub and factory reset it. This often occurs when the batteries in your lock die completely before the replacement. If your Vivint door lock doesn’t work after battery replacement, the device might be malfunctioning. Remove, Reset and Re-add the Lock to the Vivint Smart Hub If the lock doesn’t work, proceed to the next step.

Remove the batteries in the pack and replace them with 4 new AA alkaline batteries.Īfter changing the batteries, try operating the lock with the Vivint app.

Hold the top of your battery pack to pull it out of the lock. Your Vivint door lock uses 4 AA alkaline batteries.įollow these steps to change the batteries in your Vivint Door Lock: So, replace the batteries to see if it works. If the battery power is getting low (below 40%), the lock may not respond to remote commands. If you’re having issues with your Vivint door lock, (such as not locking/unlocking or not responding), the first place to look is the batteries.

Re-adding the Lock to the Vivint Smart Hub:.

Deleting the Lock from the Vivint Smart Hub:.

Remove, Reset and Re-add the Lock to the Vivint Smart Hub.